You should receive an order confirmation email shortly after successfully completing a purchase on our website. If this email hasn't appeared in your inbox, here are some steps you can take to resolve the issue.​

Check Your Email Settings
Spam Folder: Sometimes, these emails are filtered into the spam folder. Be sure to check there.

Promotions Tab: If you're using Gmail, check your 'Promotions' tab as the confirmation might have been sorted there.

Email Address Accuracy: Make sure you provided the correct email address during the ordering process.

No User Accounts

Since we don't offer user accounts, you won't be able to check your order status online. However, there are other ways to confirm your purchase.​

Payment Verification

Delays may sometimes occur due to the payment verification process, especially if the payment information you entered doesn't match with your bank records. Rest assured, if there are issues with payment verification, we will reach out to you via email.

​Immediate Actions

Contact Us Directly: If you haven't received your confirmation email and have checked the above points, please email us directly at [email protected] with any relevant information like the name or email address used to make the purchase.

Check Bank Statements: If the charge appears on your bank statement, that's a good initial indicator that the order was processed, even if you haven't received an email confirmation yet.​

Why Didn't I Receive a Confirmation?

High Website Traffic: During periods of high traffic or during special promotions, the sending of confirmation emails may be delayed.

Technical Glitches: Occasionally, a technical issue could delay or prevent the sending of a confirmation email.​

After placing an order with us, you should receive a shipping confirmation email once your order has been processed and dispatched from our warehouse. If you have not received this email, there are several steps you can take to resolve the issue.​

Check Your Email Settings

Spam Folder: Sometimes emails automatically go to the spam folder. Please check there first.

Promotions Tab: If you're using Gmail, sometimes our emails end up in the 'Promotions' tab.

Email Address: Double-check to ensure that you provided the correct email address when placing your order.

Order Processing Time

Please note that it may take 1-2 business days for us to process your order before it is shipped. The shipping confirmation email is sent after your order has been processed and dispatched.​

Still No Confirmation?

If you've checked all the above and still haven't received a shipping confirmation:

Contact Customer Support: Reach out to our customer support team with your order number and any other relevant information. We'll investigate the issue and provide you with an update as soon as possible.

Check Social and Promotions Tabs: Sometimes, the email may be filtered into social or promotional folders in your inbox.

Potential Reasons for Delay

High Demand: During high-demand periods or sales, order processing may take longer than usual. We appreciate your patience during these times.

Payment Verification: Sometimes orders are delayed due to payment verification issues. In such cases, our customer support will reach out to you.

Cancellation Policy

We understand that plans change, and you may need to cancel an order. However, please note that due to our automated fulfillment system, orders can usually no longer be cancelled once placed.​

Timeframe for Cancellation

You have a limited window to cancel your order:

Before Dispatch: Orders may be canceled only before they are dispatched.

After Dispatch: Once the order has been dispatched, it cannot be canceled.

How to Cancel an Order

Immediate Action Required

Since we use an automated fulfillment system, orders are processed quickly. If you wish to cancel your order, it's crucial to act immediately.

Contact Customer Support: Please contact our customer support as soon as possible with your order number and the reason for cancellation.

Cancellation Confirmation: If successful, you will receive a cancellation confirmation email. Refunds will be processed according to our refund policy.

No Cancellation Fees

There are no cancellation fees if you cancel your order before it is dispatched. However, we cannot guarantee cancellation if you do not contact us within the brief window before dispatch.​

What If My Order Has Already Been Dispatched?

If your order has already been dispatched:

No Cancellation: We cannot cancel your order.

Returns: You may initiate a return once you receive the item, subject to our Return & Refunds Policy.

Important Notes

Some items may not be eligible for cancellation due to their specific nature (e.g., custom-made items). Always read the product description carefully before placing an order.

Track My Order

We know you're excited to receive your padel gear.

Here are two simple ways to track your order with Padel Fanatics.

OPTION #1:

Track via Chat

Visit: Go to shop.padelfanatics.app.

Chat Box: Click the Chat box located in the bottom left corner of the screen. 

Track Order: Select the option Track my order from the menu. 

Enter Information: Click Enter your order information. 

Fill in Details: Enter your Order Number and the Email you used to place the order, then click Track my order. 

Processing: Wait for a few seconds while we fetch your order details.

Status Update: Your order status will be displayed, showing its current location and estimated delivery time.

OPTION #2:

Track via Email

Open Email: Find the email with the subject line: A shipment from order PF#1002 is on the way. 

View Order: Click the View your order button to see your Padel Fanatics order page, which will show the shipment details. 

Tracking Link: Alternatively, click the ParcelApp tracking number provided in the email. This will take you directly to the ParcelApp Global Package Tracking Page, where you can see your package’s journey in real-time.

More info here

Delivery Timeframe

We understand how excited you are to receive your new padel gear! Our standard delivery time for orders is 7-10 business days. However, please note that this is an estimate, and in some cases, the delivery may take longer. Factors like holidays, weekends, and unforeseen shipping delays could affect your delivery time. We appreciate your patience and assure you that we are doing our best to get your order to you as quickly as possible.​

How Can I Track My Order?

Once your order has been processed and shipped, you will receive an email with your tracking information. You can use this information to track your package every step of the way. If you haven't received this email, please check your spam folder. If you still can't find it, please check the answer above for assistance.​

What Happens if My Order Is Late?

We strive to meet our 7-10 business days delivery estimate, but sometimes delays happen. If your order has not arrived within the estimated timeframe, please track your order using the tracking information provided in your shipping confirmation email. If you encounter any issues or have concerns, feel free to reach out to our customer support team. We are here to help!​

Do You Offer Expedited Shipping?

Currently, we only offer standard shipping. We are actively working to provide expedited shipping options for our customers and will update this FAQ when these become available.​

What Should I Do If I Need My Order by a Specific Date?

If you have a tournament or need your order by a specific date, we recommend placing your order well in advance to allow for any potential shipping delays. We cannot guarantee delivery by a specific date but will do our best to get your order to you as quickly as possible.​

Multiple Locations for Efficient Delivery

At Padel Fanatics, we understand that receiving your order as quickly as possible is important to you. To facilitate this, we dispatch orders from multiple warehouse locations: Spain, United Kingdom, Holland, Asia, USA

Why Multiple Locations?

Using a multi-warehouse strategy allows us to ensure speedy delivery. Even if one warehouse is out of stock, we can fulfill orders from another location. This approach helps us maintain our delivery speed worldwide. Also many of the products are being delivered direct from the brand to make sure we only provide quality.

No Additional Customs Fees

To make your shopping experience as straightforward as possible, we handle all customs fees and clearance beforehand. This means you won't need to pay any additional charges when receiving your order.

Typical Delivery Time

Generally, our delivery speed worldwide is around 10 days. However, please be aware that in some rare cases, delivery may take up to 17 days due to factors outside our control such as customs delays or high-demand periods.

Why the Wait?

We are committed to ensuring that you receive high-quality products, and we assure you that the wait will be worth it. Our multi-warehouse system allows us to get your orders to you as quickly as possible while maintaining our high standards of quality.